Privacy Policy + Warranties and Guarantees

Who we are

Our website address is: https://www.theenterprisesa.co.za.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Warranties and Guarantees

1) PRODUCT INFORMATION

  1. Selected products are advertised on our website (www.theenterprisesa.co.za). Most of these products are displayed and available to view/purchase in our showroom. The availability of any of the products can be confirmed with us via telephone (0815809394) or email (sales@theenterprisesa.co.za).
  2. The mattress quilting pattern (which is merely aesthetic and does not affect the feel of your mattress) as well as upholstered base colors may vary from that of the swatch or the products displayed in store or on our website due to dye lot variations and the fabric quilting process.
  3. All of our mattresses carry weight recommendations. Please refer to product information online, or in store from a consultant, in order to ensure that a suitable mattress is selected. This is to ensure that the mattress you purchase provides adequate support and comfort. Non-adherence to weight recommendations may affect your guarantee/warranty.
  4. Our goal is to provide the highest product quality and durability, assuring you of the most comfortable night’s sleep. This promise is backed by our Service Warranty – The Enterprise SA warrants its exclusively designed mattresses to the original purchaser against defects in workmanship and materials, excluding the fabric cover, when properly supported by its original base, regularly turned and/or rotated as per schedule and weight restrictions adhered to.

2) ORDERING FROM US

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we change the order status to processing. We will send you a processing confirmation by email.

We may refuse to accept an order:

  1. where goods are not available;
  2. where we cannot obtain authorization for your payment;
  3. if there has been a pricing or product description error; or
  4. if you do not meet any eligibility criteria set out in our terms and conditions.

3) PRICE AND METHOD OF PAYMENT

  1. The prices displayed on our website and in store are quoted in South African Rands, which is valid and effective only in relation to supply in South Africa.
  2. Full payment of the price and delivery charges (where applicable) is required before products will be delivered to or collected by the customer. All delivery charges must be paid in full prior to delivery.
  3. For EFT payments, product will only be released for delivery or collection once the payments reflect on our bank statement. Bank statements may take 2-4 business days to reflect EFT payments. Until such time as payment has been made in full, the product remains the property of The Enterprise SA.
  4. The invoice must be retained as proof of purchase and payment.
  5. Prices on the website and in store are subject to change without notification.

4) DELIVERIES

  1. Should the delivery be outside of the Johannesburg Cbd area, the customer will be charged extra for the cost of delivery accordingly – this will be reflected on the appropriate invoice. We will contact the customer to arrange delivery on any weekday between 09h00 and 16h30. No deliveries will be made on Sundays (unless previously arranged and agreed upon) or on public holidays. Reasonable endeavors will be made to deliver the product on the arranged date and estimated time.
  2. Circumstances that are unforeseen or beyond our control may result in changes to the agreed delivery date and time of which the customer will be telephonically informed and alternative arrangements will be made.
  3. The customer is required to inspect products on delivery.
  4. The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery (POD). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.
  5. The customer must ensure that the place of delivery is accessible; that the product delivered can fit into lifts, staircases or through doors and that all the relevant areas have been cleared prior to delivery. This includes the removal of breakable objects. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer may request this, in advance, at an additional cost, as additional labor will be required. The customer accepts the risk of all damages that may result due to non-compliance by customer.
  6. The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection. Additionally, should the customer realize on delivery that they purchased the wrong size bed (e.g. they purchased a queen size bed but only a double bed will fit into their space), the customer will be liable for an additional delivery fee to rectify the matter.
  7. We reserve the right to charge storage fees for any incomplete deliveries and this will be payable before completing your delivery. Please liaise with the store should you not be in a position to receive your goods.
  8. We deliver anywhere in Gauteng.  Delivery charges are calculated on the distance from the store and will be added to your total order value.  A minimum delivery charge of R350.00 is applied. The Online FREE Delivery campaign applies to purchases made ONLINE ONLY from R2 999.00 and within 30km radius of your nearest store which includes the delivery address. You will be contacted within 48 hours of your online purchase (or the next business day) to confirm a delivery day and time. While The Enterprise SA carries a wide range of beds and strives to arrange delivery within 5 – 10 working days, certain products may need to be custom made especially for you and can take up to 21 days to be delivered. In the event delivery has to take place outside of the Metropolitan areas (long distance 150km from Metropolitan areas), delivery can take up to 10 working days.

5) CANCELATION POLICY

We will accept cancellation of your order ONLY under the following circumstances:

  1. On orders that have not been dispatched.
  2. In the case of goods made on order, (non stock items) only if we, or the relevant supplier has not begun the manufacturing of said items.
  3. Refunds will be processed within 15 working days after the date that a cancellation is accepted. Monies will be repaid using the same method as they were paid, i.e. we will refund into the same account that the funds were paid from. Credit card payments will be refunded into the same credit card account and not by any other means.
  4. On orders that have been dispatched, cancellations will be processed in terms of our Returns           Policy.

6) RETURNS POLICY

Reasonable requests to return goods will be considered only under the following conditions and will be handled in the following manner:

  1. Requests to return goods have to be received within 5 days of having taken delivery.
  2. Returns are handled on a case by case basis and are subject to pre-approval.
  3. The items must be unused and returned in their original packaging.
  4. The items must be in their original condition.
  5. Items cannot be returned that have been made on order. (non stock items). Items that required specific fabrics, custom design or where a color choice was involved cannot be returned. Where items have been correctly supplied, full transport costs (round trip – outgoing and incoming) will be deducted from any refund as it may accrue the full transport cost which could have cost more than what you paid or what was advertised, will be recovered. (In some instances we might have subsidized or discounted original shipping costs, or we might have absorbed additional shipping costs, or where free shipping was given) The full transport costs as incurred will be deducted from your refund.
  6. A 15% re-stocking charge on the value of the goods will be levied.
  7. If the goods are returned in their original condition and repackaged in their original packaging handling fees may be applicable for:
  8. Use of the goods during the time they were used.
  9. Necessary restoration costs to render the goods fit for re-stocking.
  • We do not normally give refunds if you simply change your mind or make the wrong decision. You could choose between a repair, exchange or your money back where goods are faulty, wrongly described, different from the sample shown to you the supplier would use its own discretion whether to accept the return or not.
  • If goods are defective the customer can return them within 5 days of date of purchase provided the goods have been used for their intended purpose, are not soiled or stained and that applicable care instructions have been followed. In the unlikely event of a defective product, please contact us within 24 hours of receiving the product to discuss further steps. Please do not use the product if you have identified a problem. Defective products are replaced at the discretion of The Enterprise SA.
  • No special orders will be subject to exchange/return/refund. Physically altered products may not be returned. Custom orders are made especially for you. As soon as your deposit is received, your order becomes binding. The production of custom orders to your specifications (color, size, depth etc.) begins immediately. Therefore, custom orders cannot be cancelled, changed, returned or refunded at any time. Please ensure that the specifications of your order are correct before making the deposit.
  • Should the customer change their mind about a purchase but the product is unflawed or undamaged The Enterprise SA is not obliged to accept the return. This is in accordance with the South African Consumer Protection Act.
  • In certain instances, The Enterprise SA may require an assessment of the goods. We will either repair or replace the defective goods. If in our assessment it is found that the care instructions have not been adhered to, The Enterprise SA will not accept the return of these goods.
  • Please Note:  Pillows, mattress protectors and pillow protectors are non-refundable and cannot be returned once the original seal has been opened.

7) WARRANTIES AND GUARANTEES

  1. The Enterprise SA only deals with recognized brands that adhere to the highest quality manufacturing standards. This is why every product sold by The Enterprise SA is backed by a manufacturer’s warranty against any defective workmanship or materials for a period of time determined by the manufacturer. This period of time will consist of a guarantee period and a warranty period.
  2. Upon receiving the required information, the mattress will be inspected within 14 working days and if found to be defective, The Enterprise SA, will at its discretion, repair or replace the mattress within the guarantee period, there will be no cost to the customer for repairing or replacing except for the delivery costs. If the claim is raised within the warranty period, a pro-rata charge will be applied and charged to the customer including the delivery costs. Costs involved in transportation of the repaired or replaced mattress is the sole responsibility of the purchaser.
  3. So, if you have bought a bed with a ten-year manufacturer’s warranty this means that in the first two years (depending on the manufacturers terms), you will be reimbursed in full for any defective workmanship. This is known as a guarantee. After this time period, you will be asked to pay a pro-rata cost for any repairs for the remaining eight years. This is called a warranty.
  4. In the event of having to make a claim contact us at admin@theenterprisesa.co.za. Please allow for up to two weeks for evaluation of your claim, which may include an inspection of your goods. You will need to keep your proof of purchase in a safe place. We recommend placing it into an envelope and inserting it between your base and mattress for safekeeping.

8) SERVICE WARRANTY

  1. Your warranty covers manufacturing defects on your The Enterprise SA product. The duration of the warranty is indicated on the product. This warranty applies to the original purchaser only.
  2. The warranty coverage runs from the original invoiced date of purchase. Repair or replacement of the mattress or base does not extend the limited warranty period. If your The Enterprise SA mattress or base fails due to a manufacturing defect, The Enterprise SA will repair or replace the product at its discretion. Replacement of one component of the mattress or base does not automatically constitute the replacement of another component.
  3. The Enterprise SA reserves the right to substitute materials or models of a comparable quality and cannot guarantee that the fabric of the replacement will match the existing fabric on the product.
  4. The cost of the repair or replacement will be borne in full by The Enterprise SA during the Guarantee Period. Thereafter, in line with bedding industry standards, costs will be borne on a pro-rata basis by the customer for the remainder of the service warranty period. Transport costs, if any, are specifically excluded and will be born by the customer.
  5. All Budget beds carry no warranty. The Enterprise SA will happily exchange the Budget bed set within 5 days of delivery if the product is defective.

9) EXCLUSIONS UNDER THE WARRANTY

This warranty covers manufacturing defects that are due to defective workmanship or defective materials only, and does not apply to:

  1. Normal body impressions
  2. Firmness preference
  3. Product sold “as-is”, “distressed”, “shop soiled” or “floor model”
  4. Product whose identification/trade labels have been removed
  5. Product subjected to weight in excess of its design limits
  6. Product used for purposes other than that for which it is constructed
  7. Product failure due to causes other than defective workmanship and materials

Your warranty does not apply if the product is subjected to obvious abuse or improper care/maintenance such as, but not limited to:

  1. Stains or spoilage
  2. Burns
  3. Inadequate support from weak foundations or improper frames
  4. Upholstery compaction due to insufficient turning
  5. Bent border wires

The Enterprise SA shall not be liable for incidental or consequential damages, which result through the use of this product. Your warranty is extended only to the original purchaser from The Enterprise SA or its authorized dealers.

We will repair or replace the product. This does not extend to normal wear and tear or damage caused by abuse, misuse or negligence.

We reserve the right to refuse service and invalidate the warranty when, upon inspection, the sleep set is found to be marked, stained, burnt or in an unsanitary condition or when the product failure is caused by factors other than defective workmanship or materials.

Any and all implied warranties on this product shall not exceed in duration the term of this limited warranty. This warranty begins on the day that you purchase your sleep set. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended.

We recommend the purchase/use of a mattress protector in order to extend the life of your mattress as well as to keep your fabric in excellent condition. However, the warranty does not extend to the mattress fabric, quilting foams or fabrics used to upholster the bases as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond our control. Consequently, if you have cause to complain, please contact The Enterprise SA giving proof of purchase and outlining the nature of your complaint.

10) REFUNDS PROCEDURES

  1. In the unlikely event that a product is fundamentally flawed and an exchange or repair is not possible, a refund may be requested (within 5 days of product delivery).
  2. Once the product has been received and checked by The Enterprise SA, the customers banking details must be provided to us via email. The refund will be processed by our accounts department upon receipt of this information and will be paid into the bank account provided by the customer. All refunds are paid on either the 15th of the month or at the end of the month, subject to accounts processing cut-offs. Allow 2-4 business days for the refund to reflect.
Shopping Cart